ABSA Hiding behind staff

I have had a terrible experience with ABSA ***** division. They have refused to speak to me or to give me feedback on my claim. I keep on phoning Cornelius Makhinye the supervisor, as the lady assigned to my case, is at wits end sending her supervisor requests with no assistance from him. What a disgraceful disregard of a client with numerous Business Banking and Private bank accounts. Sis on you ABSA for treating a customer with 40 years loyalty to ABSA - this way when they need your assistance as they are ultimately paying your salary! Beware of those that hides behind call centres and junior staff - they are impossible to do business with!