PB
Peter B
1 reviews | Active since Jun 2014
07 May 2024, 10:48
ABSA HIDE BEHIND AN IT ISSUES NOT TO PAYOUT FUNDS!!
A follow up on my previous review. ABSA have now responded to me saying they have a technical error and are unable to payout the term deposit funds [since 6 December 2023]. According to them their IT division is addressing the issue. So because ABSA have anti dated IT systems the client must suffer and wait.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
23 Jul 2024, 11:32Dear Mr Botha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Group Customer Care Vanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Group Customer Care Vanessa Crowe
Absa's reply23 Jul 2024, 11:32
Official
Dear Mr Botha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Group Customer Care Vanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Group Customer Care Vanessa Crowe