DN
Desmond N

1 reviews | Active since Feb 2020

01 Feb 2021, 21:07

Absa hidden and dishonest fees

Absa really looks for every oppertunity to just take money from there clients.

I have been querying and asking with absolutely no results from absa contact centre personell.

Every single month i see a whole string of deductions off my absa cheque account, for absa related fees. I have a premium cheque acc that should be R190 a month all inclusive, however absa sees it fit to charge me the mention R190 a month, then over and above R150 odd internet banking fees, R 70 ledger fees, Rewards fees, charge fees .... absa this is absurd, i agreed to an all inclusive package of R190 a month, yet every single month you take nearly R500-R600 for various hidden cost !! And i receive nothing in return, your absa rewards are less in a month than the reward fee ! How absurd is that !

Take this as notice i want my many months back fees returned to me, you have over charged me for many months yet when i ask you know nothing.

Return my funds, or i will take you to the ombud

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Replies (1)
Absa
Absa's reply02 Feb 2021, 11:53
Official
Dear Desmond, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards, Daphne Le Grange Group Customer Care