Absa hesitating to update my credit profile

2013 I bought a house through Absa home loans finance, I paid the house till I decided to sell it in 2017 where I had a short fall which I was then listed by Absa as a defaulter because of the shortfall. I paid the shortfall in small amounts where at times I’d skip the payments due to financial difficulties I had at the time and the account was handed over to LGR attorneys, then I entered into another agreement with LGR attorneys to settle my account on monthly basis. I was paying the attorneys but my profile was not being updated as it shows that I last paid in March 2018 which is frustrating but to cut the matters short on the 13th September 2019 I fully paid and settled my account and asked for a letter of settlement which LGR did send to me on the 19th September 2019. On the 1st of October 2019 I then send an email to Bulelwa Matshotyana who’s Absa Liaison Officer RBB Post Write Off Recoveries and she rep**** that she has sent an email to the Credit Bureaus to update my profile but to this very day my profile still shows that I last paid in March 2018. I tried calling her numerous times but she doesn’t pick up her phone. Can someone from Absa please attend to this matter or at least send me statements showing that I paid my account. My account Number is ***