Absa helpline holding time is way too long

I know that everyone is trying their best during this time, but I think that Absa should hire more telephone consultants to deal with the influx of calls to reduce the long queues at the branches, only to be told that for the service you require should be obtained telephonically. You hold for more than one hour even though they say waiting time is 5 minutes. This South Africa, airtime is expensive.