ABSA - Helping you Suffer!

I lodged a vehicle insurance claim with ABSA on 30 Nov 15 & 17 days later, the claim is still to be finalised. <br> It took 9 days to get the vehicle to be assessed with the reason for the delay attributed to the assessor being unable find the vehicle at the assessment centre which is quite unsettling (& scary) given that it is ABSA that recommended that the car be towed to that very assessment centre! Anyway, the vehicle was then assessed on 9 Dec 15 after which a loss adjuster was appointed. <br> However, since then, there has been no feedback despite numerous telephonic & email follow-ups with Raymond Musana of ABSA - total lack of professionalism & customer care! I doubt that this is the standard turnaround time for claims processing in the ABSA service excellence charter. If it is, it means ABSA has mastered the art slow-walking claims.<br> After faithfully paying all premiums on time since day 1 in the hope that if I suffer a loss ABSA will help me in my time of need, it is very frustrating that they then treat me like this. Would the same have happened if my name was Maria Ramos. NOT! Doesn't inspire much sympathy for them when certain voices push for the #AbsaMustFall agenda!