SE
Sarah E

1 reviews | Active since Sept 2016

13 May 2020, 11:34

Absa helping ********** to get away!!!

ABSA has failed with ***** Prevention and simple KYC measures to protect innocent South African businesses. We reported a suspicious business to ABSA ***** department weeks ago. They claim they put a "soft" hold on the funds and then weeks later, despite the hold, the **********, were able to withdraw the funds at an ATM. No ***** alerts were triggered at all showing the incompetence on ABSA and its staff. Now, we are requesting the footage of the ATM and the branch at which the finds were withdrawn to identify the ********** but that too is falling on deaf ears with ABSA. Four (4) other businesses were innocently caught up in this **** and the ********** are using ABSA accounts to conduct their ********** activities. ABSA ***** DEPT PULL UP YOUR SOCKS AND DO YOUR JOB MORE EFFECTIVELY!!! Steer clear of ABSA especially when small businesses are having it so tough with COVID 19 and now to have ABSA as an accomplice in ********** activity. This is **********!

0
Replies (3)
Absa
Absa's reply13 May 2020, 12:11
Official
Dear Customer
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

Also indicate how much was withdrawn.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd
SE
Sarah E's update14 May 2020, 08:00
Reviewer Update
I am still awaiting assistance from the lady!!!!
SE
Sarah E's update14 May 2020, 11:22
Reviewer Update


ABSA has failed with ***** Prevention and simple KYC measures to protect innocent South African businesses. We reported a suspicious business to ABSA ***** department weeks ago. They claim they put a "soft" hold on the funds and then weeks later, despite the hold, the **********, were able to withdraw the funds at an ATM. No ***** alerts were triggered at all showing the incompetence on ABSA and its staff. Now, we are requesting the footage of the ATM and the branch at which the finds were withdrawn to identify the ********** but that too is falling on deaf ears with ABSA. Four (4) other businesses were innocently caught up in this **** and the ********** are using ABSA accounts to conduct their ********** activities.
ABSA ***** DEPT PULL UP YOUR SOCKS AND DO YOUR JOB MORE EFFECTIVELY!!!
Steer clear of ABSA especially when small businesses are having it so tough with COVID 19 and now to have ABSA as an accomplice in ********** activity. This is **********!