Absa helping customers get ****med

I called absa on a direct extension and I was assisted by Mandla Nyoni trying to trace a payment that was supposedly made but is not reflecting on my account. Mandla was extremely rude and refused to assist me...he couldn’t send me proof of payment although he claims there is a payment on their system. I feel like he is helping in me being taken for a ride. This is giving Absa a very bad name. He even refused to give me his name.