Absa Helpdesk Unable to find the error on my Bank Statement

I have contacted Absa Help Desk with simple question, on the 09th of July 2025 i was charged R49 on my savings account with the descriptions that says Clear Funds, prior to the transaction i made a payment of paysharp that charged me R7. So after waiting on the line for 25 min till my airtime was exhausted, the Consultant (Lungilo veru nice lady) could not see anything wrong and tried to connect me with their support that also took more than 10 min to identify the error on the system. If this people have been trained to identify the errors and they spent 25 min with me on the line till my airtime is gone without identifying the root cause, are we safe with Absa. Are they really serious about customer service? However, this lovely lady Lungelo said she will call me as my airtime has gone still investigating.