Absa help centre aren't helpful

Last week my credit card and debit card declined transactions. I called the helpline Fri night to be told it's the plastic by a young lady and the very unhelpful manager Arno and was told to go into the bank. When I went into the bank on Saturday morning they didn't even know what that comment meant but sorted the cards out. I logged onto cellphone banking to buy electricity which I have done many times before but it didn't give me the electricity option so I called the helpline. The very rude young gentle man wasn't helpful and told me I couldn't have bought on the cellphone before so once again I had to go to the shop at nighWhy do Absa have a helpline if they just have rude unhelpful people manning it???<br>