ABSA - Headquarters of Incompetence

I bought a new vehicle and financed it through ABSA Vehicle Finance. The debit order was signed to go off on 21st of September 2020. The transaction showed "pending" on the account the debit order was to go off from, but I was told by an ABSA Agent that it was returned because I did not authorise it via my cell phone at the time of the debit order. I really do not have time staring at my phone's screen for 24 hours, waiting for a message. I phoned ABSA Vehicle finance on the 23rd of September to arrange for another once off debit order to go off on the 25th. On the 25th, at 08:00 in the morning, an agent from ABSA phoned me to find out why the debit order did not go off on the 21st. She insinuated that it could be because of a lack of funds. She also did not know what she was doing... At 16:00 on the 25th, I phoned them again to enquire why the debit order still did not go off. I was informed to wait until midnight as the debit order could still go off, and that I should stop phoning them. The lady also asked me why another debit order was loaded for the 28th of September. I asked her to cancel the one for the 28th as it cannot go off, twice within 3 days. She subsequently cancelled the second debit order. This morning I checked to see whether the debit order went off, just to find out that it didn't. I phoned ABSA Vehicle Finance once again to find out that the debit order did not go off again. It has now being loaded yet again for the 28th... I cannot believe the level of incompetence that goes around. With the previous vehicle I purchased, I also did the finance through ABSA. The same thing happened and it took two weeks to get the problem sorted out. This is the service we pay so much money for. People should think twice before they do any finance through ABSA. I must admit that NONE of the agents I spoke to could offer alternative solutions to the problem. Their standard answer is just "I don't know". I am now escalating this matter to the ombudsman for serious action to be taken, as I know that nothing will come from this complaint either. I will not phone the bank again and beg them to take off money from my account. I am seriously done with ABSA in many aspects. There are far more competent banks around than dealing with this total disregard for clients of ABSA. They are obviously totally unqualified for the job they are struggling to do... Should there be a competent person from ABSA who is interested to solve this matter, you know where to find me... that is now if the capturing of my information was done properly, which i doubt...!!!!! Should this incompetence from the bank reflect negatively on my clean credit record, ABSA will be held responsible for all costs incurred... I is totally beyond my comprehension, that such incompetence has to be tolerated in the 21st Century, by financial institutions like ABSA Bank... Who should we speak to, to get this mess sorted out...?