KN
Kigan N
1 reviews | Active since Nov 2023
04 May 2020, 11:58
ABSA HEAD OFFICE/POOR SERVICE
SERVICE AT ABSA EXTREMELY POOR. AN ABSA PENSIONER, AFTER 14 YEARS OF SERVICE REQUESTED TO CONTINUE MEDICAL COVER AND SENDS AN EMAIL TO THE HR DEPT. HOWEVER, IN MY OPINION, THE HR DEPT DOES NOT HAVE A CLUE AND REFERS TO THE CASE TO ABSA PENSIONS. ABSA PENSIONS DONT EVEN CARE TO RESPOND. THE HR PERSONNEL AT ABSA IS AN ABSOLUTE WASTE OF TIME AS THEY CANNOT FUNCTION. ON SECOND MAIL TO HR AT ABSA, THEY SAY THE PENSIONER SHOULD CONTACT MEDICAL AID COMPANY DIRECTLY..... WHAT DO THE HR PERSONNEL DO AT ABSA, EXCEPT SIT AND EAT THE WHOLE DAY?
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Absa's replyOfficial
04 May 2020, 17:15Dear Terrance Naidoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply04 May 2020, 17:15
Official
Dear Terrance Naidoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,