ABSA head office just as bad at service as their credit card division

ABSA truly lacks the urge to assist their customers cause I don't see why it'll take even their head office 6 days to resolve a complaint that can be resolve in just one hour with one simple phone call. They don't even have the nerve to say why it's gonna take this long still after I've been waiting for months already. Than again I can now see why their branches and credit card division behaves the way they do it starts at the top. Will I recommend Absa after this not even to my worse enemy cause when it comes to customer service they truly suck these days. So disappointing that the service isn't what it was in the past maybe it's time to move on to a bank that actually have time for their customers and that cares about service delivery to them.