AL
Ashley L
1 reviews | Active since May 2015
09 Jul 2020, 09:21
Absa have weak excuses not to assist their clients
Once again no one from Absa is coming back to me. I got a "automated" response from Nthabiseng Sibande, she claims she is unable to call me. I have sent her all the details and still she is not coming back to me, I cannot get hold of anyone at Absa who is able to assist and no one is able to call me back. Someone has made changes to my account without my consent
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Replies (2)
Absa's replyOfficial
09 Jul 2020, 11:17Dear Ashley Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply09 Jul 2020, 11:17
Official
Dear Ashley Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's replyOfficial
09 Jul 2020, 11:32Dear Ashley
You were requested to provide us with details as to how your account was changed and you did not provide us with such.
We ae still waiting for the detailed information as to what was changed. My direct email address was given to you but still nothing came from you, please provide.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
You were requested to provide us with details as to how your account was changed and you did not provide us with such.
We ae still waiting for the detailed information as to what was changed. My direct email address was given to you but still nothing came from you, please provide.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply09 Jul 2020, 11:32
Official
Dear Ashley
You were requested to provide us with details as to how your account was changed and you did not provide us with such.
We ae still waiting for the detailed information as to what was changed. My direct email address was given to you but still nothing came from you, please provide.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
You were requested to provide us with details as to how your account was changed and you did not provide us with such.
We ae still waiting for the detailed information as to what was changed. My direct email address was given to you but still nothing came from you, please provide.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd