ABSA have no idea what their customers need, I'll tell you.

I'm currently looking to consolidate my debt into my bond. I have app**** at a few institutions. ABSA my bank. Called me after the application was submitted.

First, it sounded like the Caller was in the bathroom, which is gross.

Second, the Caller (and I call her the Caller because I didn't get a name) continually talked over me.

Third, she called to explain to me she needed supporting documents for some of my income, such as maintenance, rent and inheritance. I receive income from my mom, which is an inheritance from my Grandfather. I asked what documents she would require for this. I was told she didn't know. How is that possible you are the bank, you are asking me for supporting documents, but you don't know what documents. After being talked over, talked down too and not listened to I became irrate.

I was told they dont take the consolidation into account. ABSA do you know your a bank in South Africa. Nearly 25 Mil South Africans are "credit active" (have debt, basically), I'm sure some of those are your customers and would benefit from debt consolidation. Why can SA Homeloan do this, but you can't?

No wonder you are hemorrhaging customers, you don't know what your customers need.

I've been a loyal customer for a long time now. Absa has made every attempt to deal with them like pulling teeth, where I have found others easy. From a vehicle loan, business loan-which I walked away from because the seller said ABSA was taking too long-, Home loan - which took so long we signed the week we had to leave our property.

Wake up. I am a good customer, I am one of the few who has never missed a payment. I am also one of 53 mil who is having a tough financial time this year, I am one of the few who is taking responsible action. I threated to leave the last time you stuffed me around, I am at the end of my rope with you. My money is good enough for any other institution, I suggest you do everything in your power - and your bosses power and so on up to the director - to ensure you do not loose another GOOD customer.