Absa have lost their personal touch. Sad.

What ever happened to Absa’s personalized customer service? As a premium client I want to negotiate a new home bond (buying a house now) but I keep on running into call center clerks who lack authority to negotiate and can only offer you the usual response that a computer kicks out. My financial position will change drastically during next week when I will pay off all my debt. This is something that a call center clerk or computer cannot understand and process. Standard Bank personally visited me yesterday and they offer me exactly what I want after we negotiated, and they are also offering me an even better interest rate if I transfer my savings and credit card accounts from Absa to Standard Bank - that is service! I have however banked with Absa since I was a kid - they have made a fortune from me through the years via savings and credit card accounts, car, personal and home loans, and I would like to stick with who I know but as of late Absa no longer knows me. They have lost their personal touch. Absa has become robotic.