RF
Ruben F

1 reviews | Active since May 2019

04 Oct 2025, 06:52

ABSA has zero customer service

IABSA you are for certain the worst bank ever!!! Refund my account as you agreed more than 10business days ago.

Sende the paid up letter for account ending with 8014.

Why do refuse to help my debt counselor??? You are making my life extremely difficult.

I can't believe the exceptionally bad client service you deliver.

Cant get anything done through any of you support channels.

Nothing happens when you call in and request for a paid up letter? How can you be so ***********. This is unacceptable.

You are witholding me from obtaining my Clearance certificate.

Please please please please please I beg of you ABSA!!! Send me my paid up letter!!!!

ABSA is for sure the worst bank I've dealt with.... You make empty promises and do not deliver any customer service... Why???

Help!!!

Urgent help required.

0
Replies (5)
RF
Ruben F's update04 Oct 2025, 07:49
Reviewer Update
I really can't believe how bad ABSA's customer service is... Help help help help help!!! You have driven me to become desperate for assistance. This is NOT hoe customers should be treated.


ABSA 's call centre agents are really no help at all and make promises they do not deliver.

Why do i need to follow up and follow up again and then lodge a ticket and follow up and follow up.... Nothing gets done?... Why???

I need assistance with a BASIC request.

I need a refund to take place and then I need the paid up letter. Why is it so difficult to achieve this through ABSA.

I lodged the same query though Standard bank and guess what? They assisted me within 48hours.

ABSA has taken more than 2 weeks to achieve this simple goal....

HELP HELP HELP HELP!!!

URGENT ASSISTANCE REQUIRED.
RF
Ruben F's update06 Oct 2025, 10:31
Reviewer Update
Hi,

Yes please send me the paid up letter to ***

Thanks.

Regards,
Ruben.
Absa
Absa's reply06 Oct 2025, 12:18
Official
Dear Ruben

We will do.
RF
Ruben F's update06 Oct 2025, 15:04
Reviewer Update
Hi there,

I have not received the paid up letter? What is the hold up? When can I expect to receive it?

I've tried calling and got no help... Again..

Please please send the paid up letter as soon as possible.

Regards,
Ruben.
Absa
Absa's reply06 Oct 2025, 16:03
Official
Dear Ruben

We are still busy with your matter and we have responded to you via email.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd