1 reviews | Active since Jul 2013
ABSA has turned into a JOKE!!
After spending more than an hour on the call center, being passed around from one to the other department, I just gave up. The error is a Bank error, not mine. After being at a branch in Eastern Cape and being told that the issue can only be fixed through the call center, they told me it can only be fixed at a branch!!!!!!!!!!!!!!!!
So now, after over 20 years banking with ABSA, I will solve the issue FOR them - I will go and close ALL my accounts with ABSA on Saturday. I spent less than 10 minutes with Nedbank with their call center, and all accounts will be opened on Saturday, and they will transfer all my debit orders for me and transfer the bond over as well. That is service not what you are busy doing.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Russell EdwardsCustomer Value Management
Best regards,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Russell EdwardsCustomer Value Management
Best regards,
What a whole call center and a branch could not fix, he fixed in less than 5 minutes!!!
Russell deserves an employee of the month or something like that.
He saved your Bank's reputation with me and family. He also saved you loosing all of our accounts, which have been with you people for over 20 years. My father worked with Absa also and I was proud the day that I opened my Santam Bank account in Robertson still. He was a branch manager, across several branches for you.
Luckily you have a Russell!!!!
What a whole call center and a branch could not fix, he fixed in less than 5 minutes!!!
Russell deserves an employee of the month or something like that.
He saved your Bank's reputation with me and family. He also saved you loosing all of our accounts, which have been with you people for over 20 years. My father worked with Absa also and I was proud the day that I opened my Santam Bank account in Robertson still. He was a branch manager, across several branches for you.
Luckily you have a Russell!!!!
It is indeed pleasing to receive complimentary remarks about the quality of service you received. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards Russell EdwardsCustomer Value Management
Best regards,
It is indeed pleasing to receive complimentary remarks about the quality of service you received. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards Russell EdwardsCustomer Value Management
Best regards,