ABSA has the worst insurance service

I had 2 claims in the last 3 years with ABSA - WORST service ever!!! They never get back to you with any updates or feedback, I have to call them everyday. We just need our oven glass replaced - it has been taking 2 weeks and still it is not fixed! First they refer a service provider, PG Glass Silver Lakes. This service provider do not stock oven glass ( why do ABSA then assign them to the claim??). ABSA does not let us know - PG Glass Silver Lakes phoned us to let us know that they are unable to help. I had to phone ABSA AGAIN, where they said, they see the report from PG Glass, they will assign a new service provider - if I did not call them, they still would not have assigned someone new. Now the new service provider assessed the oven, sent the report, and I am still waiting for feedback, after I phoned ABSA the last 3 days. Each time they say they will call me back they have to speak to their manager - no one ever phones me back - I have to follow up constantly. I am on hold as I am writing this review....