TB
Thomas B
1 reviews | Active since Oct 2018
13 Jun 2019, 15:55
ABSA has the worst Customer Centricity aptitude
ABSA must the worst when it comes to Customer Centricity. So they've recently updated their criteria for Absa Rewards. I went from a Tier 5 to a Tier 4 in one second, and the reason for it. All my asset accounts must be on Debit Order, and unfortunately I have 1 Bond for the last 10 years that I have not had on a Debit Order. No compromise, no let discuss it, just an in-your-face "go away" attitude.
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Replies (3)
Absa's replyOfficial
14 Jun 2019, 11:10Good morning Thomas,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks
Absa's reply14 Jun 2019, 11:10
Official
Good morning Thomas,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***0. Please see email sent to your mail box ***. Thanks
TB
Thomas B's updateReviewer Update
21 Jun 2019, 13:32So I finally received a response from ABSA and... I am still no further than I was.. BAD customer service.. No understanding, no insight, No Customer service from Agents..
TB
Thomas B's update21 Jun 2019, 13:32
Reviewer Update
So I finally received a response from ABSA and... I am still no further than I was.. BAD customer service.. No understanding, no insight, No Customer service from Agents..
TB
Thomas B's updateReviewer Update
21 Jun 2019, 13:49So i wrote this to ABSA "As I indicated in my previous email I was not holding my breath that or expecting miracles or any Customer Centricity from ABSA, that has been my experience.. Rest assured that I will run away from ABSA at the first opportunity possible.. I went to your Centurion – Mall at Reds branch before the 16th of June to put my Home Loan on a Debit Order but the system didn’t allow your branch to execute such. Please confirm that once I do so this Saturday, that my rewards will calculate from the 16th – due to an ABSA error / system limitation.. "
and i got this response..
" Please be advised that a process to backdate anything in the bank requires motivation and approval by mandated officials. This means, the branch which was unable to load the debit order for you needs to write a motivation with all the details and series of events that explains that due to system challenges, they were unable to load a debit order for you and as a result, your Reward score was affected. That motivation will then be sent to mandated officials for branch and Rewards for assessment and feedback"
Whatever happened to customer service!!!!!
and i got this response..
" Please be advised that a process to backdate anything in the bank requires motivation and approval by mandated officials. This means, the branch which was unable to load the debit order for you needs to write a motivation with all the details and series of events that explains that due to system challenges, they were unable to load a debit order for you and as a result, your Reward score was affected. That motivation will then be sent to mandated officials for branch and Rewards for assessment and feedback"
Whatever happened to customer service!!!!!
TB
Thomas B's update21 Jun 2019, 13:49
Reviewer Update
So i wrote this to ABSA "As I indicated in my previous email I was not holding my breath that or expecting miracles or any Customer Centricity from ABSA, that has been my experience.. Rest assured that I will run away from ABSA at the first opportunity possible.. I went to your Centurion – Mall at Reds branch before the 16th of June to put my Home Loan on a Debit Order but the system didn’t allow your branch to execute such. Please confirm that once I do so this Saturday, that my rewards will calculate from the 16th – due to an ABSA error / system limitation.. "
and i got this response..
" Please be advised that a process to backdate anything in the bank requires motivation and approval by mandated officials. This means, the branch which was unable to load the debit order for you needs to write a motivation with all the details and series of events that explains that due to system challenges, they were unable to load a debit order for you and as a result, your Reward score was affected. That motivation will then be sent to mandated officials for branch and Rewards for assessment and feedback"
Whatever happened to customer service!!!!!
and i got this response..
" Please be advised that a process to backdate anything in the bank requires motivation and approval by mandated officials. This means, the branch which was unable to load the debit order for you needs to write a motivation with all the details and series of events that explains that due to system challenges, they were unable to load a debit order for you and as a result, your Reward score was affected. That motivation will then be sent to mandated officials for branch and Rewards for assessment and feedback"
Whatever happened to customer service!!!!!