Absa has the worst customer care

Good Morning

Trust you are well.

My name is Qawe Victor Ngomane, and I have been a client of Absa for some time now. I am frustrated and disappointed at the services I have been given at branch levels.

On Thursday 6 April my bank account was frozen just after I had been at the Adderley Absa branch in Cape Town City Center to activate my internet banking.

I then visited the Cape Town International Airport Absa Branch later that evening to get my account unblocked, because I really needed the funds as I am the bread winner for my family. I then visited the Heerengracht Absa at the Fores**** in Cape Town on 8 April and was told that the funds would be released on Tuesday today.

To my shock and disappointment , my account is still withheld and I am unable to pay my rent, buy food for my family and a whole range of other expenses. My 4 month old son has been without formula and nappies the whole weekend. My wife and I are unable to commute to work because all our money is withheld by Absa. We have been at your mercy the whole weekend.

I am utterly disappointed at the lack of empathy your staff has. I am Furious I have been treated badly and no explanation to why my account has been withheld even though I have been a client of absa for years transacting with the very same account.