ABSA HAS THE WORST CLIENT SERVICE EVER.

My home loan installment went up by almost R2000. No communication from ABSA. I logged a call on the 13th March and when I called this morning no one has worked on my account. I am not in arrears. But guess what. i had to go into the bank to find this out. No communication from ABSA, no statements nothing to date.

I recently moved from Capitec to Absa, because I have a bond with them. Biggest mistake. They will repo your house and flag you very quickly. But unable to communicate anything with you. Who has R2000 laying around to spend?

No one can tell me why my installments went up. What's the reason behind it. Interest went down and so did the repo rate.

Oh and guess what. they have a backlog.... but I must make sure I pay and on time. Because then they will blacklist me, or flag me.

WORST BANK EVER.