ABSA Has the Most Pathetic Service

Most Pathetic Service... I called for online banking assistance explained my issue the service agent says go to a branch, I waited a few minutes another service agent answered she partially assisted and got to a point where she said go to a branch... I waited again and called another service agent assisted and she fixed my problem... which i was able to log onto my banking... Each call duration lasted more than 30mins each. Few minutes later i receive an sms saying my account is blocked by ***** and must contact them another 30mins on the call and outcome is go to a branch. I am really disappointed in their service a colleague of my experienced the exact same problem. A Just of the Review is ABSA has the most poor service. I have accounts with other banks as well and i get the most prompt service. I shall have to do as my colleague has done is cancel my accounts with ABSA.