1 reviews | Active since May 2017
Absa has taken my money!!
<p>I swiped my debit card at a doctors room. The amount was for R4595. The card machine gave me an error. I have the error slip. I noticed when I went to draw money from my bank account that the balance was less. I went to my local bank Absa Kloof Village Mall in Durban and requested a printout. It revealed that the transaction had gone through. R4595 has been taken off my bank account, but the doctor has never received the money!! 24 days later I still dont have my money and neither does the doctor!. The Manager at the Absa Kloof Village Mall Branch.(I did not get her name, a white lady) was extremely unhelpful and rude when I called on the 18 May 2017 to follow up and asked to speak to the first lady that dealt with me, Trenda. She mentioned that Trenda does not know who I am and will not be able to help me. Terrible service from your personal banker!. Imagine you cannot speak to your own bank! I will be moving to another bank as I shudder to think if am faced with a another banking issue what service I would receive,</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Nthabiseng
Im still awaiting feedback
Kind Regards
Claudine
Dear Nthabiseng
Im still awaiting feedback
Kind Regards
Claudine
You did not provide us with your account details, hence the request to you on 18/05
You did not provide us with your account details, hence the request to you on 18/05
I did send a reply on 24/05/16.
Here is a copy of it.
My ID number is ********** 204087. My email address is ********** />The reference number is 106903. I sent 4 emails to the ********** email. No one has responded since they last gave me the reference number.
No automatic alt text available.
Like · Reply · May 24, 2017 10:44am
Its been 44 days still absa has not returned my money to me.
Please DO NOT tell me its a 30 day resolution time invloved.!
I did send a reply on 24/05/16.
Here is a copy of it.
My ID number is ********** 204087. My email address is ********** />The reference number is 106903. I sent 4 emails to the ********** email. No one has responded since they last gave me the reference number.
No automatic alt text available.
Like · Reply · May 24, 2017 10:44am
Its been 44 days still absa has not returned my money to me.
Please DO NOT tell me its a 30 day resolution time invloved.!
Dear Customer
As per the email trail we did not receive your details, however even now they do not show. 'May i ask that you use the private reply for me to see the account number and start investigating on this case.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
As per the email trail we did not receive your details, however even now they do not show. 'May i ask that you use the private reply for me to see the account number and start investigating on this case.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
I am trying to call you but you are not available.
i tried to take enquiries on your cheque account but i do not see the amount of R4595, Please double check.
I am trying to call you but you are not available.
i tried to take enquiries on your cheque account but i do not see the amount of R4595, Please double check.
Thank you., the initial complaint said R4595 instead of R4565.
Matter logged for investigation and will provide feedback.
Thank you., the initial complaint said R4595 instead of R4565.
Matter logged for investigation and will provide feedback.
Kindly check email response send to you.
We apologise for the inconvenience.
Kindly check email response send to you.
We apologise for the inconvenience.