Absa has shown that they do not care about their clients

Absa has shown that they do not care about their clients. My parents have been clients for decades and on Jan 13th had their home gutted by the floods and heavy rains. To date absa has not given them any assistance! They do not have doors or walls and are at a major security and health risk and absa has repeatedly shown us they do not care. I spoke to a manager Zanele Mo***eng. And Peter G the assessor and countless consultants. 10 days later and we have nothing! Not even a courtesy call from absa. No feedback. No work has been done on their home at all! My family is barely sleeping because of the security risk. We had water standing in the house for days waiting for absa to send providers. Everything done so far has been out of our own pocket. Absolutely pathetic service and complete disregard for clients and their well being! Never ever take absa insurance. Don't even bother banking with them! Absa practices poor ethics Call me *** Sumanth Ramlagan