AL
Ann L

1 reviews | Active since Mar 2017

22 Mar 2017, 16:33

Absa has pathetic service

<p>On the 6th of March i was approved for a credit card over the phone. The promise that day is that it will be delivered only the following week some time. After i heard noting from absa or the courier i phoned the courier ,to find out they had the wrong address and contact number for me. After holding on for half an hour on the card division's line, i went into a branch to resolve the matter. After holding another half an hour i confirmed my correct address and contact number-when i phoned the courier today -once again-my contact details were wrong. Seriously ABSA do you hire *********** people to work for you? This is absolutely shocking service and it seems you are not interested in getting any new clients-no clients no jobs for you. There is a lot of competition in the banking industry-get your act together-i need answers ASAP.</p>

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Replies (2)
Absa
Absa's reply23 Mar 2017, 09:29
Official
Dear Customer Thank you for bringing this matter to our attention. Please accept my sincere apology for any inconvenience we may have caused you. Kindly provide me with your ID or account number to enable me to log a formal complaint for you. Regards Claudette Lewis
Absa
Absa's reply23 Mar 2017, 12:38
Official

Dear Mrs Lewis

I see you complaint has already been logged under complaint reference number *** the consultant dealing with your matter will further assist.

Regards

Claudette