ABSA has no service at all

I have complaint previously about ABSA Vehicle Finance. I was sent a statement that you can barely read so small is it. BUT what got to me is that according to this statement I am still to pay 19 months before this contract is settled!!!

I bought my vehicle in May 2018 thus is May this year 5 years that I have been paying. This is the fist time in my life that I see that you can get a 7 year 7 month contract. I requested a copy of my signed contract and to date have I received 0 response from ABSA and I used the email that sent me the statement. The first one I have ever received from ABSA since inception of my contract.

I also still receive sms stating that I am in arrears even though it was confirmed, by email, that I am not in arrears.

I want to know WHY is there still 19 months left on a 5 year contract which should have come to conclusion May / August this year,. This whole thing with ABSA is unacceptable. From day one I received no statement or any communication from ABSA except for the sms stating I am in arrears even though I have a debit order which goes off every month.

I want to know what is going on my account as I refute the fact that I have 19 months left to pay on a 5 year contract which started in May 2018.

Somebody needs to resolve this because I am not very happy.

The statement I received is 5 years overdue

Very bad and confusing and non-existing service

And don't phone me because I won't answer. I do not like they why that you are talk to over the phone. And usually they can only tell you what is in front off them and is no help at all except "the computer say". You can email me with an email which I can reply on. This way we both are covered on what was said.