Absa has no regard for its clients

On 18 February I submitted an online claim with Absa for a geyser valve that needed to be urgently replaced. Despite several correspondences, wasted airtime, and reassurances that my claim would be processed and that it would be followed up, I have still had no joy. Kevin Zondo, the person who supposedly deals with claims has ignored me for several weeks. Last week, after yet again phoning Absa, a consultant, Mr. Padi, assured me that he would follow up and that I should forward all emails to him, which I did. He too is ignoring my emails. Absa has absolutely no regard for its customers. Clearly there are no ethics here. I have been a customer for most of my life, but no more.