aBSA HAS NO LOYALTY TO THEIR CUSTOMERS

Hi All I am shocked by the way I have been treated for the last week. I am an existing Absa member for the last 13 years and this is the first time I have had an issue. So I had 2 accounts with Absa both being cheque accounts with one being closed according to my knowledge until last week. I pay for my loan and it comes off the account that is active as I was in financial difficulty I was not paying my loan but notified Absa that once back on my feet due to the Covid I would then make arrangements however they ended up taking the money which was meant for my rent and upon phoning I found out that the both of the accounts was still active. I am utterly disappointed as I had been placed on hold numerous times on 1 call for about 20 minutes at a time and even long on other instances. Money was taken from my account and a journal entry had been made to return my money however up till now the 15/6/2020 at 3:41pm I have not received a call from a manager as promised and my money has not been returned. I don't think it's fair as a so called valued customer to them to be calling or rather I say pestering them to return what is mine and to keep to their promises. ABSA I NEED YOU TO SEND ME MY MONEY ASAP. YOU ROGUES