Absa has no customer service

I have financed my vehicle with absa, my vehicle as written off last year due to an accident.

My insurer has agreed to pay but required a settlement letter.. I have requested a settlement letter from absa which took just over three months as every time I called and requested their systems were down or the person that sends the settlement is on leave. After the months of begging for something that was due to me. I've received it.. I've received my insurer has settled the bank..i have been requesting a paid up letter for this account since last year and up until now every time I call them its different excuses with terrible attitude.

I have lodged three complaints with absa customer complaints.. Till now no one has contacted me.

I wouldn't recommend anyone to finance or bank with absa. This is the worst bank.. Terrible customer service, no loyalty and assistance to their customers. No end result and yes I still haven't received my paid up letter