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Gary S

1 reviews | Active since Mar 2022

09 Mar 2022, 19:13

Absa has let me down

I have app**** for vehicle finance (a R48 000 for a motor bike). I also have a bond with them and qualified for finance but was turned down because I was R48.00 in arrears with Direct Axis through no fault of my own. R48.00 ?????? Direct Axis cannot be contacted, I have tried 3 times in 1 day nobody can help. I am at a loss for words.

0
Replies (3)
Absa
Absa's reply10 Mar 2022, 10:20
Official
Dear  Gary Steer
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as the provided ID number seems to be incorrect. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 Your complaint reference number is  C-***9. 
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,

GS
Gary S's update10 Mar 2022, 10:44
Reviewer Update
My ID is ***
Absa
Absa's reply10 Mar 2022, 15:00
Official
Dear   MR G STEER

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is  C-***9 .


Regards 

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

Best regards,