TL
Tsebo L
1 reviews | Active since Jan 2020
01 Jul 2020, 14:32
Absa has joke for agents!
I called the personal loan department I was holding for jus under an hour, when I go through and agent take my call and they is laughing in their background and the call is cut!!! Mind you im using my airtime to call so I can get assistance!
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Absa's replyOfficial
01 Jul 2020, 14:41Dear Tsebo Minwe Lebelo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply01 Jul 2020, 14:41
Official
Dear Tsebo Minwe Lebelo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,