Absa has *********** staff and useless

I have a concern, I logged claim no *** with ABSA , I never received a communique until the 15th when I received the message that they have received my claim and are still validating, I will get a response within 3 to 4 days, I never received anything from ABSA, I was called by the contractor to set a date for repairs, a date was then set (26/08/2022). I then received an sms again from absa on the 17th saying that they haven't received the repair date from their supplier. I confirmed with the supplier of the date and it was confirmed.

The reason I'm not happy today I got an sms again saying they are validating my claim again and I will get a response in 3 to 4 days, I'm now puzzled and confused. Today I called ABSA and I didn't get answers, I only know today of the person who is handling my claim Mr Chauke, the person doesn't contact me doesn't update me doesn't even send an email, I'm angry now because I'm confused now .

Now I have a licking pipe I don't even know if I must claim for it or just get myself a plumber to fix it because my insurance is useless to me