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Cheryl C

1 reviews | Active since Jul 2017

04 Oct 2017, 09:44

ABSA has got to be the worst call centre to get hold of

I have spent on and off for the past 2 days trying to get hold of a consultant to clear my incoming funds from overseas. I am beginning to wonder if ABSA wants to keep my incoming funds to earn interest as long as possible as every month this happens.

Call centre for incoming funds goes around and around and around giving you the same choices every time so you end up getting nowhere so I give up. So I try the email system and only 24 hours later do I get an email asking me security questions. So I guess they hold on longer and longer with my funds in their hands rather than solve my issue promptly.

Nedbank and Standard bank allow one choice and you hold, ABSA, as I say, asks the same question, again and again, frustrating the caller again and again. I am seriously going to withdraw my money and go to another bank.

Is not worth the stress.

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Replies (1)
Absa
Absa's reply04 Oct 2017, 11:37
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd