ABSA has finally lost the plot completely

ABSA called and said that we must supply FICA info on our business account. The person on the line could not email me the list of documents they require. Said I must ring another number for that. <br> <br> Mailed our business banker. Same story, he cannot (will not / may not?) give me the list of documents. To get that I must call the number! <br> <br> I called the number. Normal service number, so I'm part of the normal queue. Got through and the call centre agent mailed me their standard list of requirements.<br> <br> ABSA, it is NOT optimal to call clients, only to tell them to call you back on another number before you can give them a standard list of items you require. Ludicrous! Seems you've finally lost the plot completely.