ABSA has failed me and my family as loyal customers

My experience with a claim I made in December 2022 for a Home owner Insurance its been a year and two months to date and have received no feedback from the first visit from the vendor they provided they are and at the time was not interested and still is not send or follow up with me on my unattended claim I need advice on which root to go from here. I am fed up of sending emails with no positive results.