ABSA has disgusting Service and Procedures

I had app**** on the 17th of October for a Credit Card, all was approved and due to ABSA's backlock of applications my application expired in the line, which took 1 month for me to find out! I than tried applying online which didnt help so on the 27th of November i app**** at a different branch, my aaplication had been pre approved, than approved and status was awaiting card to be issued, ABSA and the Branch confirmed this, now it shows that the application has been cancelled according to the Branch and yet when i call ABSA they say something else, i have also called the complaints department of ABSA a week ago and no response!!! ABSA has given me absolutely disgusting service and when i ask to talk to a manager i never get to?? Thinking to maybe just move banks because it seems every other bank give much better service! its been 2 months and 2 weeks almost, its disgusting!