ABSA HAS BECOME A NIGHTMARE!!!! LOOK FOR ANOTHER BANK!

I am amazed by the total backsliding of ABSA systems, customer care, and regard for their customers. Let me explain. My Trust account is closed three weeks ago! Reason: I did not deliver my FICA documents. Unfortunately for ABSA, I delivered my FICA documents personally at the SANTYGER branch already in January 2022! After I wait for an hour (in January 2022, after driving 250km) for the consultant, I gave it to a helpful consultant who confirmed per email the next morning that she delivered the FICA documents to the no-show consultant! Happy days. The account was unfrozen the next day after I spoke to the regional ABSA manager in Cape Town. Until late April 2022!!!!!!! Account froze again. I asked the NEW consultant WHY per email. He did not care to answer my email. It is impossible to reach him by phone. I left a message twice on his phone. No show. One day I desperately phoned the following branches: Tygervalley, Santyger, Durbanville and Clanwilliam (where I now stay) and no one answer the phone!!! Unbelieveable!

ABSA also closed our company account twice this year for the same reason. FICA! When we confronted them successfully we received an apology with no explanation how this could have happened. I have a few more complaints about ABSA but because I come from a small town it will implicate individuals working at small ABSA branches if I write about the total lack of customer care, arrogance, and lack of professionality. If you phone a consultant to discuss a deposit of R1.3 million and three weeks later you still didnot received the promised call-back, what must you make of it? I cannot see that I will stay a client of ABSA much longer. I am amazed because I am a longstanding client and it was a well-run bank with professional people and systems! You are so damn lucky that it is an extremely difficult and painful administrative process to open new accounts for companies.