Absa has a POOR Service

Absa is really the worst Bank ever.. out of all the three Banks I bank with it is the worst.. I am really angry right now. I was booking my flight online and the flight was no longer available hence the payment did not go through to the Agency. I contacted Absa and after holding for more than 10 minutes one guy advised that I get confirmation from the flight agency and call again they will be able to assist.. I did exactly that, Rennies flight centre consultant didn't even waste my time - great service I received from Tumi.. I went back to the Absa *********** bunch of Call centre people. I held on for more than 10 minutes again only to be advised that no I cannot help you need to visit the branch tomorrow. I was put on hold up until I hung up..bare on mind I've already spent R100 in airtime.. I called again , to show that these people do not have training whatsoever, another consultant answered and advised that yes I can email the confirmation to her but I need to stay on the line for them to resolve this... I asked her why she can't call me back - since I am a client and she told me she can't.. my R50 airtime finished and the phone hung up.. I however sent the info to her and made a follow up with no response.. Ooh Wow I thought to myself.. OK let me call again, I bought another R100 - I held for 8 mins before getting to a consultant.. some guy answered and said to me no it's closed.. I said are you mad? When you dial in it tells you call centre hours are from 7am to 8pm..what's closed then he said ohk let me confirm for you... Before I could say anything I was put on hold.. I held for more than 16 mins, up until I ran out of airtime... R250 spent on airtime and a 3/4 different consultants from the same company failed to assist..they all spoke a different language around the same query... I rest my case with ABSA...