ABSA has 2 speeds - \Dead Slow"and \""Stop\"""""

On 14 October 2015 my RVN stopped working on my Saudi cell phone. I thus emailed ABSA RVN to request that they change my RVN number to my SA number which works in Saudi Arabia, albeit on a separate phone. On 20 October, ONE WEEK LATER, I got a response from Ms. Adams requesting my account number and my ID number so that they could \investigate further". I did not request an investigation"