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Nastasia B

1 reviews | Active since May 2018

15 Apr 2025, 09:40

ABSA HARTENBEESPORT BAD

My Mother went to ABSA HARTENBEESPORT to withdraw her last money for petrol and Food. She pulled the money, Taken from her account as per SMS, ATM said no money in the teller, she went in the bank and the lady said, they will sort it out in a week and she will have her money back. This all happens 02/04 , and every time she ask, they say next day. She does not have any money left. They confirmed that there was no money in the teller. This is unacceptable and now she must make plan to get food in the house. Bad Service They just don't care.

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Replies (5)
Absa
Absa's reply15 Apr 2025, 12:46
Official
Dear Nastasia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
NB
Nastasia B's update15 Apr 2025, 12:51
Reviewer Update
Good day

Thank you for your prompt response.
Will wait on the promised Feedback
Appreciate it

Absa
Absa's reply15 Apr 2025, 14:41
Official
Dear Nastasia

Regarding the Incident number C-***2, it is a pleasure to be of assistance. I have spoken to Mom already. Kind regards,Group Customer CareVanessa Crowe
NB
Nastasia B's update15 Apr 2025, 14:48
Reviewer Update
Good day

Thank you all for your response.

Mom said you did phone her and me as well.
Thanks Bessie @ Absa HARTENBEESPORT for helping her and explaining to her
We do appreciate your assistance.

Absa
Absa's reply15 Apr 2025, 16:34
Official
Dear Nastasia

Regarding the Incident number C-***2, it is a pleasure.

I will share the above with Bessie at the branch. Kind regards,Group Customer CareVanessa Crowe