AS
Albert S
1 reviews | Active since Oct 2011
20 Sept 2024, 10:42
ABSA Harrassing wrong contact number
I went into the branch to discuss the interest rate on my credit card yesterday.
Since then, ABSA Credit division has for some reason been harassing my mother (my next of kin contact). She has provided my contact number numerous times yet they keep calling her and i am yet to get a call.
I called ABSA Credit division who firstly verified my contact number on the system is correct, and secondly, that there is no case on my name for anyone to call me.
Clearly not going to come right with them, so called the consultant at the branch that i spoke with. She managed to identify, that for what ever reason, some attentive employee listed my mother's contact number as my OPTIONAL employers contact number.
I need to know how to stop this, I've advised my mother block them on her phone this however does NOT resolve the issue.
Beyond ridiculous and destroyed the last bit of faith i had left in ABSA as a financial provider.
Is anyone else experiencing this degree of BS when dealing with this provider?
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
20 Sept 2024, 11:48Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***3Your reference number is C-***3Your reference number is C-***3Your reference number is C-***3. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply20 Sept 2024, 11:48
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***3Your reference number is C-***3Your reference number is C-***3Your reference number is C-***3. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
AS
Albert S's updateReviewer Update
25 Sept 2024, 08:10So i got a very generic response from ABSA that they would investigate and provide feedback by 29/09/2024. This was followed by a message yesterday, saying their system shows nothing, they will be closing the issue today unless i respond, so i responded as follows:
Morning
The situation is unchanged, not only is my mother still getting calls from ABSA Credit, or at least people claiming to be from ABSA Credit, looking for me.
They call from number ***. She has now blocked them after providing them with my number multiple times.
That aside, I have yet to receive a call from ABSA Credit as organized by the representative at ABSA Brooklyn branch with regards to my interest rate.
These generic "can't see anything on the system" messages don't help anyone or resolve anything.
Still awaiting feedback regarding my queries.
So my original issue and query remains unaddressed and unresolved. Perfectly on par service delivery for South Africa.
Worst part is consumers can do or say nothing except smile and bend over.
Morning
The situation is unchanged, not only is my mother still getting calls from ABSA Credit, or at least people claiming to be from ABSA Credit, looking for me.
They call from number ***. She has now blocked them after providing them with my number multiple times.
That aside, I have yet to receive a call from ABSA Credit as organized by the representative at ABSA Brooklyn branch with regards to my interest rate.
These generic "can't see anything on the system" messages don't help anyone or resolve anything.
Still awaiting feedback regarding my queries.
So my original issue and query remains unaddressed and unresolved. Perfectly on par service delivery for South Africa.
Worst part is consumers can do or say nothing except smile and bend over.
AS
Albert S's update25 Sept 2024, 08:10
Reviewer Update
So i got a very generic response from ABSA that they would investigate and provide feedback by 29/09/2024. This was followed by a message yesterday, saying their system shows nothing, they will be closing the issue today unless i respond, so i responded as follows:
Morning
The situation is unchanged, not only is my mother still getting calls from ABSA Credit, or at least people claiming to be from ABSA Credit, looking for me.
They call from number ***. She has now blocked them after providing them with my number multiple times.
That aside, I have yet to receive a call from ABSA Credit as organized by the representative at ABSA Brooklyn branch with regards to my interest rate.
These generic "can't see anything on the system" messages don't help anyone or resolve anything.
Still awaiting feedback regarding my queries.
So my original issue and query remains unaddressed and unresolved. Perfectly on par service delivery for South Africa.
Worst part is consumers can do or say nothing except smile and bend over.
Morning
The situation is unchanged, not only is my mother still getting calls from ABSA Credit, or at least people claiming to be from ABSA Credit, looking for me.
They call from number ***. She has now blocked them after providing them with my number multiple times.
That aside, I have yet to receive a call from ABSA Credit as organized by the representative at ABSA Brooklyn branch with regards to my interest rate.
These generic "can't see anything on the system" messages don't help anyone or resolve anything.
Still awaiting feedback regarding my queries.
So my original issue and query remains unaddressed and unresolved. Perfectly on par service delivery for South Africa.
Worst part is consumers can do or say nothing except smile and bend over.
Absa's replyOfficial
25 Sept 2024, 18:48Dear Albert
Thank you for your time in taking my call.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for your time in taking my call.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply25 Sept 2024, 18:48
Official
Dear Albert
Thank you for your time in taking my call.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for your time in taking my call.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
AS
Albert S's updateReviewer Update
01 Oct 2024, 08:26Thank you for the feedback provided Nthabiseng.
I'll consider the matter resolved.
Regards,
Albert
I'll consider the matter resolved.
Regards,
Albert
AS
Albert S's update01 Oct 2024, 08:26
Reviewer Update
Thank you for the feedback provided Nthabiseng.
I'll consider the matter resolved.
Regards,
Albert
I'll consider the matter resolved.
Regards,
Albert
Absa's replyOfficial
01 Oct 2024, 09:09Dear Albert
Thank you too for having made contact with us.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you too for having made contact with us.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply01 Oct 2024, 09:09
Official
Dear Albert
Thank you too for having made contact with us.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you too for having made contact with us.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd