PA
Paul A

1 reviews | Active since Jun 2022

14 Feb 2025, 16:55

absa harrasment calling over 4 times a day

ABSA has sent me a minimum payment that they currently require. At the moment, I can’t afford what they proposed; it's not much less than my normal monthly payment. I have communicated this to them repeatedly, yet they continue to call me multiple times a day—sometimes 4-5 times. I pay what I can every month, but they still contact me daily about the same issue. This is affecting my job because the calls come with varying amounts, and since I use my phone for business, I have to answer every call. It's also impacting my colleagues. I can't put my phone on silent or turn it off, and I feel this is harassment. I have reached out to them through WhatsApp messages and emails every day, but the calls keep coming.

0
Replies (3)
Absa
Absa's reply17 Feb 2025, 08:39
Official
Dear Paul Anderson  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***5. Kind regards, Group Customer Care Rezona Louw 
PA
Paul A's update17 Feb 2025, 08:57
Reviewer Update
Can't see the reference number as you have marked this as a public message
Absa
Absa's reply17 Feb 2025, 09:48
Official
Dear Paul Anderson  Thank you for your posting.

Please refer to our email sent to your email address. Kind regards, Group Customer Care Rezona Louw