absa harbouring ******

Paid a guy an eft and never got any response from him so asked absa for my money back, ***** hotline told me to go to police I stood in queue two hours only to be told I needed a copy of my bank statement I went to absa hillcrest spent over half an hour there only to be told same thing I told them my dad is very sick in hospital and as this guy is a client with absa why cant they sort it out themselves as I said I am not standing in police station queue for another two hours and then ...... they go and block my internet banking !!!!!!!!! Absa you have just lost a customer with you darned incompetence and harbouring ******