WB
Walter B

1 reviews | Active since Jun 2019

09 Jul 2020, 19:09

ABSA Harassment

About 2 years ago my cell phone number was mistakenly allocated to Mr. Ngubane personal details. After numerous phone calls and emails sent to their complaints department they said that the problem was resolved. Regardless I started to receive emails and phone calls again about 2 months ago, concerning this Mr. Ngubane credit card and personal loan account being in arrears. I am sick and tired of being harassed by idiots who can't understand that I am not Mr. Ngubane. Even when I give them his correct cell number which I acquired from an ABSA branch, they keep on trying to contact me. I have set my phone to reject ALL unknown numbers now, so FU!!!

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Replies (1)
Absa
Absa's reply10 Jul 2020, 08:57
Official
Dear Walter, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2. I will be in touch within the next two hours to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd