ABSA HARASSMENT

I went on holiday into the bush on the 17th of December. I had not internet and no way to access my bank account, so I made an arrangement with ABSA to pay my homeloan upon my return, which I duly did. I am slightly ahead on payments, so no problems there.

However, for the last 2 weeks, I have been getting on average 4 to 5 calls from ABSA a day, wanting to know when I am going to pay, and then quickly correcting themselves to say sorry, they saw I paid. The nature of my work is that I am constantly in meetings. Everytime my phone rings, I excuse myself, only to be confronted by this. It is reaching the point that I am going insane.

I have addressed this numerous times with Roche Strauss at ABSA, who at first promised me 1 day resolution, but when that did not work, started ignoring my emails, hoping it would go away.

I am not asking much, only not to be harassed on a constant basis. Apparently it is their automated system that causes the problem, but frankly, whether automated or not, I still have to cope with it.... It seems their IT department are not very clever, because it looks like your name is only cleared if you pay the precise arrears amount, but if you pay more like I did, you are thanked with constant harassment!