ABSA HANDS YOU OVER AND WHEN THE MONEY IS PAID, THEY DONT CARE TO UPDATE ANYTHING

Absa handed me to Macrobert attorneys who offered me a discounted settlement in December of which I paid. On itc, the amount paid was deducted from the balance but the remaining balance has not been written off. I emailed absa who escalated my request because the attorney they handed me to, is of no help after the money was paid. I am initially a client of absa so they are supposed to step in but still nothing is being done about my query. I want the account closed and a proper bureau update to be done!