NM
Neven M

1 reviews | Active since Jul 2020

03 Jul 2020, 12:23

ABSA handover

I closed my cheque account with ABSA many years ago, this morning I get a call from MBD Credit Solutions saying that I have been handed over. I called ABSA explaining that I closed my account many years ago, phindile from ABSA then states but I used the card in March and April. I explained that I dont even have a bank, my account is closed. She states that I used the account in Marcha April. Below are the names I spoke to at ABSA and no one could assist: Adelene, Ann, Dawn, Sharlene, Tanyia, Silvia and then Phindile who could care about what I was telling her.

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Replies (1)
Absa
Absa's reply03 Jul 2020, 13:38
Official
Dear Neven Moodley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care

Best regards,