1 reviews | Active since Jun 2017
Absa handed my son over to credit bureau while Actually owing him money!
<p>My son closed his Absa accounts 3 years ago including his paid up credit card. Absa never cancelled the card and kept on adding admin fees. Now they handed him over to the credit Bureau for +- R550 rand. On phoning them the actually confessed that the made a mistake and that in fact they owe him the money! We have a mail from them to prove it. Although the admitted their mistake the attitude from their side is , so sad so sorry but you have to clear your own name at the credit bureau's (4 of them). All that we demand from them is to clear their mistake and give my son back his credit rating. Absa can contact us on **********
Dear Customer
Thank you for bringing this matter to our attention. I have noticed that an email response was sent to you on the 7th by Stefan.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. I have noticed that an email response was sent to you on the 7th by Stefan.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Firstly, Thank you very much for the response so far. Yes Stefan did mail us but he insists that ABSA did not report my son to the credit bureau but Trans Union and Fnb is adement that ABSA did, whereto now?
Firstly, Thank you very much for the response so far. Yes Stefan did mail us but he insists that ABSA did not report my son to the credit bureau but Trans Union and Fnb is adement that ABSA did, whereto now?
After some comminication fro ABSA all has gone quite and ABSA has done NOTHING to clear their mistakes at the Credir Beuraue. Anyone got any ideas whereto next?
After some comminication fro ABSA all has gone quite and ABSA has done NOTHING to clear their mistakes at the Credir Beuraue. Anyone got any ideas whereto next?
Your son as an account holder needs to speak to Stefan
Your son as an account holder needs to speak to Stefan
OK. So let’s give credit where it is due. Stefan Masser went to a lot of trouble to sort the mess his colleges made. The net result was that my son was reimbursed the money owed and his record was corrected at the credit bureau. I hope they found where their proses went wrong and avoid placing other customers in this position.
OK. So let’s give credit where it is due. Stefan Masser went to a lot of trouble to sort the mess his colleges made. The net result was that my son was reimbursed the money owed and his record was corrected at the credit bureau. I hope they found where their proses went wrong and avoid placing other customers in this position.