ABSA hand over or not or what

I RECEIVED A SMS SAYING YOU HANDED ME OVER TO ATTORNEYS FOR A LOAN ACCOUNT THAT IS IN RECOVERY WITH YOU. I PHONED THE ARTORNEYS AND THEY ADVISE ME THAT IM STILL OWING R21000? I PHONE ABSA RECOVERY AND THEY SAY THE ACC HASNT BEEN HANDED OVER AT ALL AND THAT TUE OUTSTANDING AMOUNT IS R4700? WHAT IS GOING ON? THE ATTORNEY ALSO TELLS ME ABSA CAN HAND ME OVER ANYTIME WITHOUT NOTICE IF I PAY LESS THAN THE MINIMUM AMOUNT. ABSA WAS FINE WITH THE AMOUNT WE ARRANGED I WOULD PAY THE LAST TIME THEY ACTUALLY BOTHERED TO CONTACT ME. NO MENTION OF ANY MINIMUM AMOUNT OR ANYTHING. ALSO ABSA NEVER SENT ME ANY DOCUMENT CORRESPONDENCE. THIS IS SUCH HORRIBLE SERVICE. NO COMMUNICATION, CLARITY OR TRANSPARENCY. ARE YOU LOOKING TO S.C.A.M ME HERE? WTH?!